At JB&S Group Ltd, we are committed to ensuring timely shipment of customer orders at the most competitive prices, aiming for optimal customer satisfaction. Upon placing an order for any of our products, we follow a streamlined process:

Order Processing

• Communication via email, phone, or fax to confirm product specifications, including quality, quantity, packaging, delivery, and payment terms.
• A formal letter of offer is sent to the buyer.
• For large orders, a draft contract is issued to outline terms and protect both parties.
• The buyer confirms the order details and provides company information for the proforma invoice.
• A proforma invoice is generated and sent for payment confirmation based on agreed terms.
• Upon payment confirmation, the seller proceeds with shipment within 2–5 working days, depending on order volume.

At JB&S Group Ltd, we value customer relationships and strive to build mutual trust. We encourage all clients to review our terms and conditions carefully to avoid misunderstandings.

Visiting Us

Visits to JB&S Group Ltd facilities are by appointment only. Appointments must be scheduled 4 to 8 weeks in advance. For visit inquiries and bookings, please contact us via email.

Contracts

• Buyers are advised to carefully review all contract terms before signing.
• Signed contracts take immediate effect, and any subsequent changes will not be considered valid.

Proforma Invoice

• Proforma invoices are issued only after mutual agreement between the buyer and JB&S Group Ltd.
• Once issued, payment must be completed within 2–3 working days to confirm the order.

Shipment & Delivery

• All shipping documentation is scanned and emailed to the buyer immediately upon shipment departure.
• Original shipping documents are sent via DHL or FedEx Express for secure delivery.

Payment Terms

• Payments must be made via international wire transfer to one of our designated bank accounts in France, Germany, Hungary, Turkey, Portugal, or Greece.
• Orders are processed and shipped only after payment confirmation in our account.
• Customers must send proof of payment (a scanned copy of the bank transfer receipt) via email for immediate order release.
• Customers are responsible for all bank transfer fees.
• No shipment booking will be made until the agreed deposit or full payment is received.

Payment Method:

• Strictly T/T (Telegraphic Transfer) payment only.

Refund Policy

• In case of order cancellation or dispute after payment, refunds are processed within 1 to 2 weeks.
• Refund amounts may vary depending on trade terms, but some cases qualify for 100% refunds.

Documentation Policy

• JB&S Group Ltd reserves the right to withhold certain supplier-related documents for confidentiality and business protection.

Company Rights

• We reserve the right to cancel orders that do not meet our internal requirements (minimum order quantity, delivery port conflicts, etc.).
• We reserve the right to select our customers based on business suitability.